Care Manager

Website Chosen Care, Inc.

Helping Children | Healing Families

Position Title:

Care Manager



Employment Status:


Reports to:

Program Manager-TN

FLSA Status:



Remote, Must Reside in the Nashville Metro Area, Tennessee

Job Summary

The Care Manager is responsible for supporting Chosen’s mission to help children heal from trauma by using our unique, trauma-informed Model of Care with young adults who have been impacted by the child welfare system. This individual will coordinate the overall plan of care for a client, from inquiry to completion, and works directly with the young adults while providing coaching, case management, and therapeutic resources. The position involves a multi- disciplinary approach and includes communication with multiple professionals involved with the individual. Young adults served have aged out of the child welfare system and are enrolled in the State University system.

Duties & Responsibilities

  • Process client applications
  • Enter and maintain client contact and demographic data in CMS
  • Complete multiple assessments
  • Obtain clear understanding of the individual’s history
  • Create actionable plan for the young adult
  • Conduct trauma-informed coaching virtually or in-person as appropriate
  • Provide resources/professional referrals specific to needs of clients
  • Track client/mentor interaction to ensure commitment is being fulfilled
  • Complete administrative tasks needed by Program Manager
  • Meet with collaborating agencies to share workshop/training possibilities
  • Conduct trauma-informed training to child welfare and other professionals as requested
  • Participate in the creation of trauma-informed content and resources

Required Skills & Abilities 

  • Strong personal integrity
  • Hungry, humble, and smart – as defined by P. Lencioni in The Ideal Team Player
  • Demonstrated critical thinker
  • Motivated, professional, and self-directed
  • Tenacious and resourceful
  • Internal communicator
  • Ability to take complex ideas and simplify to communicate externally
  • Excellent internal team player and communicator
  • A tireless advocate for the mission
  • Ability to type and verbally communicate with staff, clients, and other stakeholders
  • Team player with the ability to multi-task in a dynamic fast-paced environment
  • Demonstrated ability to work independently and remotely with minimal supervision
  • Trustworthy, impartial, and objective with a strong sense of ethics
  • Great organizational skills, accuracy, and attention to detail
  • Strong time management skills
  • Passionate about helping children and families heal from trauma
  • Proactive, resourceful and a problem-solver
  • Strong personal integrity

Education & Abilities:

  • Bachelor’s or master’s degree in social work with 2-4 years related experience and/or training, or equivalent combination of education and experience
  • License in social work or mental health strongly preferred
  • Trust-Based Relational Intervention® Practitioner strongly preferred
  • Solid working knowledge of current industry norms and challenges
  • Demonstrated experience in client support and direct client communications
  • Technically competent with Microsoft Office suite
  • Bilingual skills required, both English and Spanish


  • Follow Chosen practices and procedures
  • Quiet workspace and high-speed internet and phone connection to support telehealth services and video conferencing (take out connection to support telehealth services if not program staff)
  • Ability to lift 20 pounds
  • Ability to sit for long periods of time at a desk or other work area
  • Software-Preferred: Asana, Entrepreneurial Operating System-EOS, Salesforce, Tsheets
  • Technically Competent with Microsoft Suite/Office 365


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