Program Manger

Website Chosen Care, Inc.

Helping Children | Healing Families

Position Title:

Program Manager



Employment Status:


Reports to:

State Director

FLSA Status:



Remote, Must Reside in the Nashville Metro Area, Tennessee

Job Summary

The Program Manager is an integral part of a fast-paced programs team. He/she is a mission-focused, seasoned, strategic, and entrepreneurial individual with experience leading an innovative program with targeted outputs and outcomes. Manager embraces research and advocacy and shows hunger for future leadership opportunities as the program scales.  This program serves young adults, ages 18-22, that have aged out of the child welfare system and are enrolled in the State University system.

Duties & Responsibilities

  • Oversees program for delivery and process of the Model of Care to young adult clients
  • Maintains limited caseload of direct care service
  • Leads staff of therapists providing direct care service
  • Accountable for program measurements and metrics and leads key projects to scale the program
  • Maintain appropriate records and documentation, including entering and maintaining client contact and demographic data in CMS
  • Process client applications
  • Complete multiple assessments of young adult clients
  • Provide resources/professional referrals specific to needs of young adult clients
  • Track client/mentor interaction to ensure commitment is being fulfilled
  • Obtain clear understanding of the family history
  • Create actionable plan for the young adult client
  • Conduct trauma-informed life coaching and therapy virtually or in-person as appropriate
  • Collaborates with strategic partners in the community and within the University system
  • Operate with a growth mindset through oversight of program data, compliance and communication with stakeholders.


Required Skills & Abilities 

  • Strong personal integrity
  • Hungry, humble, and smart – as defined by P. Lencioni in The Ideal Team Player
  • Demonstrated critical thinker
  • Motivated, professional, and self-directed
  • Tenacious and resourceful
  • Internal communicator
  • Ability to take complex ideas and simplify to communicate externally
  • Excellent internal team player and communicator
  • Tireless advocate for the mission
  • Ability to type and verbally communicate with staff, clients, and other stakeholders
  • Team player with the ability to multi-task in a dynamic fast-paced environment
  • Demonstrated ability to work independently and remotely with minimal supervision
  • Trustworthy, impartial, and objective with a strong sense of ethics
  • Great organizational skills, accuracy, and attention to detail
  • Strong time management skills
  • Passionate about helping children and families heal from trauma
  • Proactive, resourceful and a problem-solver
  • Strong personal integrity
  • Tenacious in follow up
  • Firm grasp and complete embrace of ministry vision and mission
  • Highly reliable & dependable
  • Efficient with time/resources available to meet program goals/initiatives
  • Heart of excellence to serve
  • Demonstrate ethical and professional behavior
  • Extraordinary amount of compassion
  • Willingness to walk alongside hurting families and help put them on a path of healing

Education & Experience

  • Required master’s degree in social work, counseling, or other behavioral health field
  • Licensure in good standing in the state of Tennessee as either LCSW, LMSW, LPC, or LMFT
  • Five years of experience in managing a team preferred
  • Experience with telehealth preferred
  • Preferred Trust-Based Relational Intervention
  • Ability to elicit cooperation from clients
  • Demonstrated experience in client support and direct client communications
  • Proven ability to lead program expansion
  • Demonstrated experience working in fast-paced environment
  • Expertise in the child welfare sector
  • Quiet workspace and high-speed internet and phone connection to support telehealth services and video conferencing
  • Experience providing trauma-responsive therapeutic services
  • Knowledge of barriers related to the foster care system


  • Follow Chosen practices and procedures
  • Quiet workspace and high-speed internet and phone connection to support telehealth services and video conferencing
  • Ability to lift 20 pounds
  • Ability to sit for long periods of time at a desk or other work area
  • Software-Preferred: Asana, Entrepreneurial Operating System-EOS, Salesforce, T-sheets
  • Technically Competent with Microsoft Suite/Office 365


Chosen Care, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.




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